Study: Using emojis in work emails conveys incompetence - www.jewishaz.com: Community

Study: Using emojis in work emails conveys incompetence

JNS.org | Posted: Wednesday, August 23, 2017 9:54 am

Ajoint study conducted by researchers from Israel’s Ben-Gurion University of the Negev (BGU) and the University of Amsterdam has found that using emojis in work-related emails, although perceived as a friendly gesture by the sender, actually conveys incompetence to the recipient.

“Our findings provide first-time evidence that, contrary to actual smiles, smileys do not increase perceptions of warmth and actually decrease perceptions of competence,” explained Dr. Ella Glikson, a post-doctorate fellow at BGU’s Department of Management in the Guilford Glazer Faculty of Business and Management.

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